Store & Studio Policies

 

Store Policies

Gift Receipts

Please let me know if the item purchased is a gift, and I will not include the receipt in the package. I will also be happy to include a gift card from you as well. 

Sales Tax

8% sales tax will be added to orders in New York.

Shipping

Most items are shipped USPS Priority Mail with Delivery Confirmation within 1-2 days of receiving payment. When your order is shipped, we will send a shipping confirmation with tracking number/s.

Serendipity SAORI Studio is not responsible for items lost or damaged during shipping.

Shipping amounts are based on the Continental States. Any overages over $1 will be refunded to your account. 

As an authorized SAORI Studio, I am only permitted to sell within the United States. If you are outside of the country, please go to the SAORI Global website to locate a Studio near you.

Returns

If you are unhappy with your purchase (except for special order, drop shipped or sale items) and need to return your purchase or request an exchange, please contact the Studio at serendipitysaoristudio@gmail.com within seven days of delivery.

Items must be returned in original packing material and in perfect condition.

Return shipping is the responsibility of the buyer.

Serendipity SAORI Studio reserves the right to refuse the refund if the product is not returned in perfect condition.

Special order and drop shipped items are non-returnable.

There are no refunds on original handwoven garments.

Please note that computer monitors vary; every effort has been made to accurately represent my products. Please contact me with any questions about the color of an item before purchasing.

Privacy

Your information will never be shared or used for any purpose other than in regards to your purchase or class registration. 

 
 

STUDIO POLICIES

Tuition

A $25 deposit is due upon registration.

Cost of Materials

Calculated on the weight of the finished project / $4 per oz.

Students must use materials provided by the Studio.

Returned Checks

A $25 fee will be charged for returned checks.

Cancellation

One day notice before class: 100% refund, or you may reschedule the class within one month.

Less than one day notice before class: no refund.

Cancelled Class

If Serendipity SAORI Studio cancels a class, you will be notified as soon as possible and rescheduled at a mutually convenient time.

In case of inclement weather, the Studio may close without notice.

Holding Policy

The Studio has a limited number of SAORI “inside sets.” Therefore, students with work on an inside set are expected to attend weekly in order to complete their project.

If a student has not been to the Studio in two weeks, the work on the inside set will be cut off and set aside (unless prior arrangements have been made).

Any unfinished work left more than 30 days will become the property of Serendipity SAORI Studio.